cd44 Privacy Policy

cd44 casino treats user privacy as a top priority. This privacy policy applies to cd44's website, mobile application and related services. When you register at cd44, make a deposit, play games or contact customer support, certain information is naturally generated. This policy clearly describes how that information is managed.

Alongside reading this policy, you are encouraged to review our Terms and Conditions, as the two documents together form the complete legal framework governing your account and activity at cd44.

This policy has been prepared in line with applicable data protection regulations in Bangladesh. cd44 may update this policy at any time; continuing to use the site after any changes means you have accepted the updated policy.

cd44 collects information in two main ways — directly from the user and automatically during site use.

2.1 Information Provided by the User

• Full name, date of birth and national ID number (for account verification)
• Mobile number and email address
• Payment details — bKash, Nagad, Rocket, Upay and bank account information
• Messages and complaint details sent to customer support
• Self-set limits and preferences for responsible gaming

2.2 Automatically Collected Information

• IP address and Device ID
• Browser type and operating system version
• Time of site access, page visit sequence and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming activity — bets, win/loss records, balance change history

cd44 never requests unnecessary or unrelated personal information. Every piece of information collected is used for a specific purpose, which is discussed in detail in the following sections.

cd44 uses the information it collects for the purposes described below:

3.1 Account Management and Verification

Identity information is required to complete the registration process, confirm identity and prevent access by anyone under 21 years of age. This verification process is essential to protect every user of cd44.

3.2 Processing Financial Transactions

Payment information is used to securely process deposit and withdrawal requests. Every transaction — from a minimum deposit of ৳100 to a minimum withdrawal of ৳1,000 — is completed through a secure encrypted connection.

3.3 Providing Customer Support

This information is used to provide assistance via 24/7 live chat and email support, and to keep a record of user issues in order to provide effective resolutions.

3.4 Fraud Prevention and Security

Automatically collected data is analysed to detect unusual transactions, prevent attempts to create multiple accounts and block unauthorised access.

3.5 Supporting Responsible Gaming

Gaming behaviour is monitored to identify risky patterns and provide assistance where needed. cd44's Responsible Gaming Policy contains detailed guidance on this.

3.6 Marketing and Communication

Contact information is used to send weekly bonuses, promotional offers and updates about cd44's services. Users may opt out of marketing messages at any time.

cd44 does not sell users' personal information to third parties. Information may be shared on a limited basis in the specific circumstances described below:

4.1 Service Providers

cd44 works under contract with trusted third parties for payment processing, identity verification, technology infrastructure and customer support. These partners receive only the relevant information and are required to use it in accordance with cd44's instructions.

4.2 Legal Obligations

If cd44 is required to provide information under a lawful order from a competent court or authority in Bangladesh, it will comply. In such cases, the user will be notified in advance if legally permitted.

4.3 Business Transfers

In the event of a merger or acquisition involving cd44's business operations, user information may form part of that transition. This privacy policy will continue to apply in such cases.

Outside the three circumstances above, cd44 does not disclose any user's personal information anywhere else.

The cd44 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the functionality of the site.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, carrying out security checks and remembering language preferences. Disabling them will disrupt the core functionality of the site.

5.2 Analytical Cookies

Analytical cookies are used to understand which pages on the site are visited most, loading speeds and user behaviour. This information helps cd44 improve the quality of its services.

5.3 Cookie Controls

You can set your preferences to accept or reject cookies in your browser settings. Please note that disabling essential cookies may limit certain login and payment-related functions.

cd44 has adopted industry-standard technical and organisational measures to keep user information secure.

6.1 Encryption

All data transmission on the site is encrypted using SSL technology. Payment information and identity documents are stored on specially secured servers with strictly controlled access.

6.2 Retention Period

All information is kept while the account is active. Even after an account is closed, financial transaction records are retained for the period required by applicable law. After that period, data is securely deleted or anonymised.

6.3 Staff Access

cd44's internal staff may only access the information necessary to perform their duties. All staff are bound by a commitment to confidentiality and receive regular training.

Every user registered at cd44 has the following rights regarding their personal information:

• Right to Access: You have the right to ask what information cd44 holds about you.
• Right to Rectification: You may request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, though information retained due to legal obligations is exempt.
• Right to Restrict Processing: You may request that processing of your information be temporarily suspended for specific reasons.
• Right to Opt Out of Marketing: You may withdraw from promotional messages or newsletters at any time.
• Right to Complain: If you believe your information is being used inappropriately, you may file a complaint directly with cd44's customer support.

To exercise any of these rights, contact cd44's customer support team via 24/7 live chat or email. Assistance is available in both Bangla and English.

cd44 strictly enforces a 21+ age policy. No person under 21 years of age may create an account, and their information is not knowingly collected. If it comes to light that a minor's information is present on cd44's servers, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child is using cd44, please contact customer support promptly.

Some of cd44's technical infrastructure may be hosted on servers outside Bangladesh. In such cases, data transfers are always carried out under contractual protections. If the receiving country does not guarantee a level of protection equivalent to or higher than Bangladesh's, additional safeguards are put in place.

All provisions of this privacy policy continue to apply to international data transfers, and third parties are bound accordingly.

cd44 may update this privacy policy as needed. If significant changes are made, a notification will be sent to the registered email or mobile number. The "Last Updated" date at the top of the page always reflects the most recent version.

For any questions or concerns regarding this policy, please contact cd44's customer support team:

• Live Chat: 24/7, in Bangla and English
• Email: [email protected]

For more information, you will find answers to frequently asked questions on our FAQ page.